F.A.Q. For Organised Tours In Athens

All You Need to Know On Your ”Frequently Asked Questions” For Organised Tours

Why to book an organised tour?
An organised tour is with specific dates and departures all year around, tours running with other people at a comparatively low price. In particular, you will benefit from the following advantages.

• The group tours have fixed departure times, dates and itineraries that can not be changed.
• Share a luxury coach with other group companions from all over the world.
• Enjoy follow the fixed menu lunch (vegetarian on pre-ordered basic).
• Good chance for you to meet and make new friends from all over the world and share experiences.
• The usual group number of participants is 20-40 on a 30-50 seater coach.
• Enjoy a worry-free tour with our careful arrangements.
• Sometimes the organised tours are running by a bilingual guide.

Why to book an Organised tour through you?
We are well organised company established since 1952.

• We guarantee our services because we are not “somebody” behind a mobile phone without any existence, any license that you can not find a solution in case this “somebody” forget the booking.
  In most of this cases this “somebody” charges your credit card and finally you are waiting to go on your organised tour but the “somebody” does not show up destroying your day…
• We operate through Internet since 1996.
• We are licensed since 1952 from the Greek Government, Ministry of Tourism and “they” know where we are just in case.
  That is why on our site (click here) and brochures we point out where and who we are.

So there is no “bad luck” with us.

• We are well known in this business industry since 1952 (there are records of that) and we operate 06:30 am – 10:00 pm, 7 / 375.

What if I have not yet booked a hotel?
Once your hotel arrangements are finalized, you can contact our booking department adm@toursinathens.gr directly with your hotel details in order to give you the pick up details.

How can I meet you at my hotel?
Our personnel will meet you at the lobby of your hotel or at the given pick up point.

Are your coaches in good quality?
“Hop in Sightseeing” is sensitive with quality and safe transportation standards.

• All our buses are non smoking, fully air conditioned and licensed.
• Tourist coaches in Greece are licensed as “tourist coach” by the Greek government at the time they get their licensed plates and they must pass from mechanical test every year from the Ministry of Transportation. Otherwise they can not be on the road.

Prices
Our prices on organised tours are per person and include transportation needs, Professional guide and entrance fees.

Do you offer discounted rates for children or babies?
Hop In Sightseeing applies 50% discount for children 4-12 years old and there is no any charge for infant (baby up to 4 years old).

Is the tax included on your prices?
All our given prices on the website and on our answers via e-mail are total and include taxes, unless specified.

Do you speak Spanish?
In our operation department we speak English and Greek at the moment.

Can I make an online booking?
At the moment, we do not have online booking system.

• Fill up the appropriate booking form (click here)
• Copy and paste to your web broswer’s address bar the following link: http://www.toursinathens.gr/booking-and-payment-form/
• Send your email to adm@toursinathens.gr. In any case we will answer to you within 8 hours.
• Call us at +30 210 4285500 from 06:30 till 22:00, 7/365.

Is a credit card required when making bookings?
We accept MasterCard, Visa and American Express.

• A credit card is required when making bookings (must be valid at the day of the tour) just for guarantee and you pay the day of the tour.
• In case you do not feel safe to give the credit card details then you can pay through Secure Payment Site of Piraeus Bank / Easy Pay (click here)
• Copy and paste to your web broswer’s address bar the following link: https://www.easypay.gr/hopinsightseeing.pay where your personal information such as: credit card details, address, and telephone number are encrypt and protected by the bank system.

This encryption makes doing business on the Internet secure.

How do I hold an option for my tour?
There are five ways to hold an option:

• Filling up the appropriate booking form (click here)
• Copy and paste to your web broswer’s address bar the following link: http://www.toursinathens.gr/booking-and-payment-form/
• Sending an email at: adm@toursinathens.gr
• Calling at: +30 210 4285500.

Options are usually at least 20 days before the date of the tour / service.
Immediate payment is not required. After the option date you will be provided with payment instructions in order your booking to be confirmed.
Expired options will be released automatically from our booking system.

What details do I need to confirm my tour?
There are three easy ways to book:

• Filling up the appropriate  booking form (click here)
• Copy and paste to your web broswer’s address bar the following link: http://www.toursinathens.gr/booking-and-payment-form/
• Send us an email with the following necessary details: Full name, Number of persons, Tour, Date of tour, Accommodation in Athens (in order to send you pick up details) and your Mobile phone number with country code.

In any case E-Voucher will be sent to your email.

How can I pay for my reservations?
We offer you the following 4 ways of payment:

• By Secure Payment Site of Piraeus Bank / Easy Pay (click here)
• Or copy and paste to your web broswer’s address bar the following link:
  https://www.easypay.gr/hopinsightseeing.pay where your personal information such as: credit card details, address, and telephone number are encrypt and protected by the bank system.
• By credit card – we accept MasterCard, VISA or American Express.
• By cash in Euro the day of the tour.

After the payment your E-Voucher will be sent to your email.

Will I receive a confirmation?
When the payment will be done in one of the ways we state above then you will receive your E-Voucher by email with all tour / service details (Name of the tour, Number of persons, Pick up point and Time, Way of payment and Our contact details).

Can I have a receipt?
Our email voucher is only an exchange order of your service. You can have a receipt upon service.

When do I receive confirmation of my booking?
We do not have automated booking system. Once your order has been placed, you will receive a reply within 8 hours. If you are not receiving a reply within 8 hours please send us your email again in order to prevent loss of email.

From what location do the tours depart?
Our tours depart from designated meeting points and hotels. You will receive exact instructions with the E-Voucher that is sent confirming your order. Also, you can find pick up list (click here) for all morning land tours or copy and paste to your web broswer’s address bar the following link: http://www.toursinathens.gr/pick-up-service-for-all-morning-land-tours/

I’m not staying in a hotel. I’m staying in a private residence; do you offer pick up service?
You will need to provide us with the private residence address and we will suggest you the nearest and most convenient pick up point with instructions for how to reach it.

How long is the tour?
The length of each tour is shown on the page of our web site under the heading “Schedule details”.

Does this tour include a meal?
Some of the organized tours do not include meals. Please check the details of each tour where lunch is available as an option.

Are ferry tickets refundable?
Ferry tickets are non-refundable after they have been issued.

Can you accommodate passengers in wheelchairs?
Wheelchair facilities are available for some services.
However, passengers in a wheelchair can be accommodated on tours only if they can get on and off the tour vehicle on their own.
The wheelchair must be foldable.
The driver is not permitted to assist handicapped persons due to insurance restrictions.
Please specify in the “Your Message” box on the Order Form if anyone is handicapped and the nature of the handicap.
We will make special arrangements where possible and will advise if there are any issues.

Why haven’t I received a reply to my emails to you?
Some email Internet providers can mark general emails such as those sent from us as “spam.” Please check your spam folder for previous email replies.
If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox.
Any other emails (such as replies from Internet sites you have booked on) will go into a “spam” folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them.
If you can’t locate our emails in your spam folder, please inform us.

Which is your cancellation policy?
ALL CANCELLATIONS MUST BE CONFIRMED BY “Hop in SIGHTSEEING s.a”

• No cancellation fees will be charged if written cancellation is received 20 days or more prior to departure date.
• Full cancellation fees will incur for tours / services cancelled 72 hours (3 days) prior to departure.
• Full cancellation fees will incur for a non show.

“Hop in SIGHTSEEING s.a” reserves the right to cancel any tour / service at any time under the condition that fares paid will be returned to passengers that have paid said fares.
In such a case, every effort will be made to assist the passenger with alternative arrangements.

Can I book a tour by passing by your office?
Yes, you are always welcome to pass by our office which operates 7/365, from 06:30 till 22:00. Our address is 19, Syngrou Avenou, Athens – Greece.

I have left something in the vehicle. How do I get it back?
Please contact us as soon as possible at +30 210 4285500. We will then endeavor to have the items returned to you. A charge may be applicable (if we use taxi).